1. All Auctions Are Real
All auctions that go up on our site are 100% real. We already either have the items in our stock or have already pre-ordered them. Upon your successful bid, we will have the items delivered directly to you upon receipt of your payment. In the rare event we are out of stock, we will contact you immediately.2. All Auctions Are Impartial & Fair
We manage all auctions impartially and fairly. We do not influence the prices of auctions either through insider bidding or the use of bots or any other methods that would artificially inflate prices. Once an auction has started, the way the auction progresses is wholly determined by you, the users of our site.3. Employees Are Not Allowed To Participate
Employees, family members and those who work closely with our company are not allowed to participate in any of our auctions.4. All Items Are Brand New
All items put up for auction are brand new and sourced direct from our suppliers and vendors, with the accompanying guarantees.5. Our System Is Transparent
We are transparent and make clear explanations to all our users to understand the auction system and strongly encourage all our users to learn how the system works before participating in an auction.6. We Ensure A Level Playing Field
We are diligent in ensuring a level playing field for all. We will take all reasonable and necessary steps possible to ensure no user enjoys an unfair advantage by circumventing the system, for example, bidding with duplicate or multiple accounts and manipulating accounts.7. Customer Service Is Our Top Priority
We place customer service at the top of our priority. That means that we will attendto all queries and feedback promptly, within a reasonable time frame. We will also
strive to constantly improve our processes to ensure that you continue to enjoy the
best user experience on our site.
8. We are accredited by TrustSg
TrustSg is a nation-wide trust mark initiative by the National Trust Council to boostthe electronic commerce (EC) environment in Singapore.
