We want to hear from you!

Customer Service Pledge

At Sold.sg, we believe that you are our number one priority. You are important to us and we aim to provide a friendly, helpful and efficient customer service. 

• Every email will be attended to within 2 working days.
• We will have staff available from 10am – 6pm, Monday – Friday to answer your calls. 
• We will contact you if anything changes from what we first told you, give you a status report, and explain what will happen next.
• We will get back to you when we say we will, and advise you of our progress when we are taking longer than anticipated to address an issue.

To show you how serious we are, we will donate $1 to charity for every time that we do not meet our commitment.

Do check out our guide links, if you still can’t find what you are looking for, do not hesitate to contact us.